News
9. 1. 2025IT Security, Disaster recovery, Backup : TOPICS no. 1 for the year 2025
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22. 11. 2024 We presented our experiences with Security Health Check Standard for OCI at the Oracle Day by Arrow seminar, which took place on November 20, 2024 in Bratislava.
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8. 11. 2024CCW, s.r.o. consultants participated on November 7, 2024 at the Data & AI Forum partner conference in Prague organized by Oracle.
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18. 10. 2024 CCW is offering Oracle Cloud Infrastructure Security Health Check
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27. 9. 2024 Generative AI for Siebel CRM Now Available with IP 24.9
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12. 9. 2024 How CCW team spent summer and contributed to digitalization and cloudification
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18. 6. 2024CCW, s.r.o. was awarded with Innovation Champion FY2024 for Oracle Cloud Infrastructure from Oracle Slovensko, s.r.o.
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3. 6. 2024We have special packages for Oracle Cloud Infrastructure such as deployment of Siebel CRM to OCI, Chatbot/Voicebot in OCI and Cloud adoption.
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18. 4. 2024 Migrate VMWare Workloads to Oracle Cloud and save on licenses and take advantage of the cloud innovations and advantages !
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30. 1. 2024 Oracle announced the general availability of its OCI Generative AI Service, along with several substantial enhancements to its data science and cloud offerings. Let’s take a look at what Oracle announced.
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14. 12. 2023Inspiring Oracle Day by Arrow in Bratislava.
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24. 11. 2023 Artificial Intelligence usecases scenarios which can be with cloud used immediately with us. We are experts both in multicloud applications with our cloud providers AWS, OCI and Microsoft Azure and also for applications of machine learning and artificial inteligence.
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22. 9. 2023Say Hello to Enterprise Converational AI
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7. 7. 2023New Sovereign Cloud is entirely within the EU and is separate from Oracle’s other cloud regions, giving customers more control of their data
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24. 6. 2023 Voľná pozícia pre Fullstack developera.
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12. 5. 2023 Estimate is that only 49% organizations would be unlikely to survive if hit by a disaster. Modernize backup and disaster recovery with cloud.
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13. 2. 2023 Oracle Cloud Infrastructure on Oracle Technology Day v Košiciach.
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16. 12. 2022 Oracle Applications Unlimited 2022 in Frankfurt , Germany with our focus to Siebel CRM.
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14. 11. 2022The telecommunications operator uses the Genesys contact center and the dedicated Genesys Workspace Desktop agent application through which agents receive all contact center interactions - calls, campaigns, chat, callbacks. The set of communication channels has been expanded to include email communication.
By adding the email channel, the operator concentrated, unified, and integrated the handling of all communication channels into one agent application, as the email channel was the only one operated in another application. CCW s.r.o. implemented the integration of the agent application and the customer web portal. Integration of the Whatsapp communication channel is expected soon.
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19. 10. 2022 First two usecase of the usage of artificial inteligence in the newest Siebel CRM version 22.10
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28. 9. 2022Oracle continues bringing new features for Siebel CRM every month. Here are those for Oracle Siebel CRM 22.7+
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26. 8. 2022Slovak telecommunications operator, for which we have been implementing extensions to its contact center client application, we have implemented a fundamental change that will make it easier for contact agents to handle customer interactions. In addition to making it easier, the service time will also be faster.
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1. 7. 2022CCW is trained and certified AWS partner for technical, business and cloud econonomics areas.
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13. 5. 2022 Oracle announced new statement of direction for the Siebel CRM.
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29. 3. 2022 For our customer, we have developed and performed the migration of their product catalogue database using tool ora2pg.
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11. 1. 2022 CCW has elasticsearch competency to design, build customize and maintain elasticsearch framework.
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8. 10. 2021 CCW,s.r.o. extended its expertise in Apache Kafka streaming message platform
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22. 9. 2021 CCW s.r.o. as an AWS Select Partner more and more focusing on cloud oriented technologies provided to many our employes training and practical hands on Dockers and Kubernetes. This effort results in implementation of customer valued solutions.
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13. 5. 2021New guided process for call center in swiss insurance company for their Oracle Siebel CRM
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5. 2. 2021This year is absolutely go to upgrade Oracle Siebel CRM to 21.X version. Here is why :
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24. 9. 2020 CCW is certified registered consulting partner for Amazon Web Services cloud.
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21. 4. 2020 Guided process which supports insurance customers guiding the agent towards the steps to give accurate assistance and speed up the processing.
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8. 4. 2020 Oracle write about CCW in its partner spotlight blog.
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22. 1. 2020CCW presented Enhancing collaboration in the Contact Center at the first Siebel Virtual Customer Advisory Board in 2020.
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25. 10. 2019Last week, the O2 Slovakia has launched a new communication channel in their contact center – callbacks. Callback enhances voice communication channel, so customers need not to wait in queues during peak, but they will be called back by contact center later. The introduction of the new channel required implementation on the contact center side - Genesys, on the client side, in Genesys Workspace Desktop Edition, and on the O2 customer portal side.
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4. 10. 2019Apigee from Google is the answer for the challenge to interconnect multiple clouds and on premise software giving the required flexibility , security and managed service for various api.
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20. 9. 2019 CCW is tunning to #1 worlds CRM Salesforce.
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19. 9. 2019 Oracle announced in Oracle Open World 2019 in San Francisco the first and only autonomous operating system Linux in Oracle GEN2 cloud.
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30. 7. 2019The assistance department of Swiss insurance uses Oracle Siebel CRM as a main claim resolving system. Recently, there has been a requirement to extend their vehicle transport process within CRM. The aim of the extension of the process was integration with Google Maps geocoding and route planner services, allowing users to see vehicle transportation routes represented by Siebel Activity entity in Google Maps.
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2. 7. 2019In recent days, the O2 mobile operator has launched the new campaign module of its O4 portal. O4 portal has recently become the main customer system of the mobile operator and is gradually enriched with modules that were part of the previous CRM system.
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3. 6. 2019The contact center and the assistance department of Swiss insurance company successfully deployed a new contact center solution from Luware. The solution is based on Skype for Business and is integrated to a customer application based on Oracle Siebel CRM. The solution uses voice, email, fax and sms channels for communication with customers. CCW consultants and developers participated in the CTI part of the project of integration of Luware Solutions and Oracle Siebel CRM.
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2. 5. 2019Legal Protection Insurance Company in Switzerland has introduced a new Contact center solution based on Skype for Business and technology from Luware Company and its CTI integration with Oracle Siebel CRM. We have participated on project in the consulting and implementation role of the CTI integration of Luware solution and Oracle Siebel CRM.
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18. 3. 2019For our customer, mobile operator O2, we have developed the CTI integration module for Genesys WDE and new customer portal O4 with 2 new processes.
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12. 11. 2018CCW team attended Websumit 2018 in Lisabon, Portugal and shares it observations and takeaways.
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25. 10. 2018We took part in the Genesys G-Summit event held in Prague on 18.11.2018. The G-Summit is an annual meeting of Genesys partners and customers where they present and discuss the latest trends, applications, solutions, roadmap and strategy for Genesys CX platforms.
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5. 9. 2018For our customer – Mobile telecommunication operator - O2 Slovakia, we have developed Genesys Workspace Desktop edition integration with their customer portal – “O4” for chat channel.
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25. 6. 2018We were able to visit the Genesys G-Summit for the second time, this time in Bratislava with very interesting content, and we bring you interesting information about what Genesys offers to its CX and contact center customers.
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13. 4. 2018Oracle announced that end of april 2018 will release new IP2018 version.
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19. 12. 2017 Artificial Inteligence (AI) and Machine Learning (ML) in the use of IT solutions for customer interaction, CCW will take you to the journey of 4th digital revolution and application of AI and ML to significant imprive your business and customer care. We have all what it takes for this journey.
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16. 12. 2017For the client from Telecommunications sector, we have implemented Genesys WDE CTI integration with Oracle Siebel CRM for voice and outbound campaign channel.
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6. 11. 2017Genesys G-Summit Conference took place in Prague on 2nd of November and we were present. G-Summit is annual conference and meeting of Genesys partners and customers in the region where to discuss all things of customer experience.
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14. 9. 2017 Oracle release this summer new Siebel CRM Innovation Pack 2017 (IP17). This opened up for customer still running ActiveX GUI technology implement Open UI and upgrade to latest IP17 version. CCW will plan with you , guide you and implement for you this upgrade to latest technical and functional innovations Oracle has brought to IP17.
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5. 6. 2017 GPS monitoring and Siebel Open portal are helping to improve assistance services which offer insurance companies for their customer having car insurance.
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20. 3. 2017For our client, an Insurance based company, we implemented the integration of the Skype for Business communication platform and Oracle Siebel CRM.
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5. 3. 2017For the client from insurance sector we have successfully Opne UI migration for the Oracle Siebel CRM version IP15.
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16. 3. 2016For our client, swiss Insurance Company, we have upgraded their CTI based on Genesys Gplus Adapter within Oracle Siebel CRM for communication channels: voice, email, fax, sms.
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