CRM

Customer relationship management and accompaniment during all phases Learn more »

CTI

Deployment of modern multimedia contact centers Learn more »

MONIT7

The most advanced GPS tracking cars and people on the market Learn more »

Artificial Intelligence

We are engaged in the application of artificial intelligence and computer learning in CX systems Learn more »

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News CCW

Callback channel in Genesys Workspace Desktop integrated with customer web-portal

25. 10. 2019

Last week, the O2 Slovakia has launched a new communication channel in their contact center – callbacks. Callback enhances voice communication channel, so customers need not to wait in queues during peak, but they will be called back by contact center later. The introduction of the new channel required implementation on the contact center side - Genesys, on the client side, in Genesys Workspace Desktop Edition, and on the O2 customer portal side.

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Hybrid mutli cloud solutions for the digital transformation

4. 10. 2019

Apigee from Google is the answer for the challenge to interconnect multiple clouds and on premise software giving the required flexibility , security and managed service for various api.

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From our blog

Install Oracle Siebel CRM in Oracle cloud infrastructure within few clicks

25. 10. 2019

 We have tried to install Oracle Siebel CRM in Oracle new GEN2 cloud infrastructure within Jenkins docker.

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Siebel CTI integration using Chrome extension and injected javascript script

4. 10. 2019

In this blog, we discuss the possibilities how implment client-side CTI integration based on URL calls using chrome extension and injected javascript that trigger Siebel business logic.

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