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Artificial Intelligence

We are engaged in the application of artificial intelligence and computer learning in CX systems Learn more »

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News CCW

New guided process to faster and better support insurance customers

21. 4. 2020

 Guided process which supports insurance customers guiding the agent towards the steps to give accurate assistance and speed up the processing.

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CCW in Oracle partner spotlight for Siebel CRM

8. 4. 2020

 Oracle write about CCW in its partner spotlight blog. 

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From our blog

How to analyze core dump files of Siebel process

10. 8. 2020

To know and understand the root cause of a crash of any Siebel process can marginally improve the quality of service Siebel CRM is providing to customer. In this blog we will describe how to setup the generation of the core files and how to determine the place in code, which causes the crash of the process. Knowing the rootcause then speed up process of developing the patch or getting any kind of workaround that minimizes occurence or even fix the problem. 

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Troubleshooting of SMTP Siebel email send with Office365

17. 7. 2020

This blog describes in details how to troubleshoot sending emails from Siebel using Azure Office365. The steps are mentioned how to simulate sending email using console the exact same way Siebel does.

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