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News CCW

Email communication in the contact center agent application integrated with the customer portal

14. 11. 2022

The telecommunications operator uses the Genesys contact center and the dedicated Genesys Workspace Desktop agent application through which agents receive all contact center interactions - calls, campaigns, chat, callbacks. The set of communication channels has been expanded to include email communication.
By adding the email channel, the operator concentrated, unified, and integrated the handling of all communication channels into one agent application, as the email channel was the only one operated in another application. CCW s.r.o. implemented the integration of the agent application and the customer web portal. Integration of the Whatsapp communication channel is expected soon.

Artificial Intelligence introduced in newest Oracle Siebel CRM 22.10.

19. 10. 2022

First two usecase of the usage of artificial inteligence in the newest Siebel CRM version 22.10

From our blog

Useful XSLT transformations for XML

24. 11. 2022

Useful transformation for XML using XSLT to remove namespace prefixes, remove nodes based on condition, replace elements etc.

Setup, test and validate OAuth2 authentication access of Azure Cloud Exchange POP3 accounts

22. 11. 2022

In this blog, we will provide detailed procedure how to setup, test and validate that email accounts in Azure Online Exchange are correctly configured and accessible using POP3 OAuth2 authentication.