CRM

Customer relationship management and accompaniment during all phases Learn more »

CTI

Deployment of modern multimedia contact centers Learn more »

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The most advanced GPS tracking cars and people on the market Learn more »

Artificial Intelligence

We are engaged in the application of artificial intelligence and computer learning in CX systems Learn more »

For Oracle Siebel CRM we making Open UI Migration and Upgrade

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News CCW

CCW presentation in the Siebel Virtual CAB 2020

22. 1. 2020

CCW presented Enhancing collaboration in the Contact Center at the first Siebel Virtual  Customer Advisory Board in 2020.

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Callback channel in Genesys Workspace Desktop integrated with customer web-portal

25. 10. 2019

Last week, the O2 Slovakia has launched a new communication channel in their contact center – callbacks. Callback enhances voice communication channel, so customers need not to wait in queues during peak, but they will be called back by contact center later. The introduction of the new channel required implementation on the contact center side - Genesys, on the client side, in Genesys Workspace Desktop Edition, and on the O2 customer portal side.

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From our blog

How to read not visible field in the Presentation Model of Open UI

30. 1. 2020

 We describe how to read not in the applet visible fields in the Siebel CRM Open UI PM script.

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How to setup Email Response Module - POP3, SMTP with Office365

9. 1. 2020

This blog page deals with detailed description of configuration procedure for both protocols POP3 and SMTP.
Office 365 supports secure protocols SSL, TLS for both POP3 and SMTP.  Siebel supports secure POP3 configuration by using external Java libraries only, the same is valid for IMAP protocol. Sending emails using SMTP is supported for SSL or TLS with Siebel native sscmmail library. 

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