25. 10. 2019Last week, the O2 Slovakia has launched a new communication channel in their contact center – callbacks. Callback enhances voice communication channel, so customers need not to wait in queues during peak, but they will be called back by contact center later. The introduction of the new channel required implementation on the contact center side - Genesys, on the client side, in Genesys Workspace Desktop Edition, and on the O2 customer portal side.
Continue Reading » 4. 10. 2019Apigee from Google is the answer for the challenge to interconnect multiple clouds and on premise software giving the required flexibility , security and managed service for various api.
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