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Customer relationship management and accompaniment during all phases Learn more »
Deployment of modern multimedia contact centers Learn more »
The most advanced GPS tracking cars and people on the market Learn more »
We are certified experts for migration and development in AWS Cloud. Learn more »
CCW has elasticsearch competency to design, build customize and maintain elasticsearch framework.
CCW,s.r.o. extended its expertise in Apache Kafka streaming message platform
Calling shell script from Business Service to process extracted siebel attachments
In the praxis of contact center or daily work with Siebel CRM the agents and users need to pass the screen they see to colleague to consult or overtake the customer or case. In the contact center world it is often referred as a screen transfer. In this blog we will show how technically generate URL to pass the screen seen in the Siebel CRM to others.