Partners

CRM

Customer relationship management and accompaniment during all phases
Contact Center

Deployment of modern multimedia contact centers.
MONIT7

The most advanced GPS tracking cars and people on the market
Artificial Intelligence

We are engaged in the application of artificial intelligence and computer learning in CX systems
IT Services

We deploy solutions to the world's leading software producers

CRM

Customer relationship management and accompaniment during all phases Learn more »

CTI

Deployment of modern multimedia contact centers Learn more »

MONIT7

The most advanced GPS tracking cars and people on the market Learn more »

Artificial Intelligence

We are engaged in the application of artificial intelligence and computer learning in CX systems Learn more »

For Oracle Siebel CRM we making Open UI Migration and Upgrade

References
|
Innovations
|
Performance

News CCW

CCW presentation in the Siebel Virtual CAB 2020

22. 1. 2020

CCW presented Enhancing collaboration in the Contact Center at the first Siebel Virtual Customer Advisory Board in 2020.

Callback channel in Genesys Workspace Desktop integrated with customer web-portal

25. 10. 2019

Last week, the O2 Slovakia has launched a new communication channel in their contact center – callbacks. Callback enhances voice communication channel, so customers need not to wait in queues during peak, but they will be called back by contact center later. The introduction of the new channel required implementation on the contact center side - Genesys, on the client side, in Genesys Workspace Desktop Edition, and on the O2 customer portal side.