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Improve assistance services of the insurance companies using Siebel Open UI portal a GPS monitoring.

Our company is participating in implementation of the solution which allows improve access to the assistance services which are offered from insurance companies to their clients having car insurance. In the season peak it is often not possible reach immediately assistance. Contact Center using Siebel Open UI also with Partnerportal vertical and Genesys. In case the driver who is seeking for assistance will not be immediately served, he can via IVR requst url for selfcare, where he can order assistance. Selfcare partnerportal will even locate the driver, create claim and find the nearest help.

CCW offers implementation know how for call centers, Siebel Open UI and is running GPS monitoring cloud solution Monit7, which can even more automate assistance help.

We also offer integrated assistance provided by car producers.

Contact us for more information ! 

 

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