blog image

Genesys G-SUMMIT PRAGUE 2017

Genesys G-Summit Conference took place in Prague on 2nd of November and we were present. G-Summit is annual conference and meeting of Genesys partners and customers in the region where to discuss all things of customer experience. 23032810_10155894713223872_5880510982050228809_n

The main topics of G-Summit have been artificial intelligence, machine learning, augmented reality, etc. Genesys introduced KATE, its platform integration of artificial intelligence applications such as chatbots, predictive routing, picture and patterns recognitions, etc.

News was introducing of the new product: Dynamic case management. The DCM solution can be used for intelligent management,routing and process automation, which straightens the concept of omni-channel communication, that Genesys can manage and route any work item.

Several Genesys customers presented their success stories how Genesys helped them in the fulfillment of building the premium customer experience solution. 23130744_10155894713323872_981733691631503736_n23131678_10155894713278872_5106905961456688768_n

News

Before we begin: take a look at the processing of your personal data

If you visit a site that records cookies, a small text file will be created on your computer and stored in your browser. The next time you visit the same page, it will help you connect to the web faster. Our website will offer you relevant information and make it easier for you to work.

We mainly use cookies for anonymous traffic analysis and to improve our website. If you set your browser to block cookies, it is possible that the website will slow down and some parts of the website may not work completely correctly. More info on the processing of cookies.