New deployment of Oracle Siebel CRM in Oracle Cloud Infrastructure (OCI), leveraging a modern Kubernetes-based architecture and microservices through Siebel Cloud Manager.
CRM
CRM – (Customer Relationship Management) — managing customer relationships and supporting them through all phases, along with a 360-degree view via CRM, are key factors for a company’s success in the market. We will provide you with all the necessary IT solutions. The deployment of artificial intelligence and AI agents into customer care processes will create a quantum leap in CRM improvement and efficiency.
Oracle Siebel CRM
We specialize in the end-to-end deployment, customization, integration, and DevOps operation of Oracle Siebel CRM — the enterprise-grade CRM solution trusted by global leaders in telecommunications, banking, insurance, energy, the public sector, and pharmaceuticals.
Our experts will help you seamlessly migrate or launch Siebel CRM on Oracle Cloud Infrastructure (OCI), powered by the Autonomous Database, ensuring performance, scalability, and security.
Our experts will help you seamlessly migrate or launch Siebel CRM on Oracle Cloud Infrastructure (OCI), powered by the Autonomous Database, ensuring performance, scalability, and security.
Oracle Siebel CRM Cloud Migration
We are industry leaders in planning and executing Oracle Siebel CRM migrations to the cloud. We support the following migration scenarios:
Oracle Siebel CRM DevOps & CI/CD Operations
We provide comprehensive DevOps operations and administration for Oracle Siebel CRM tailored to enterprise needs.
Our approach leverages automated, zero-downtime deployment tools for seamless rollout of configurations and custom developments. We ensure regular updates to the latest Siebel CRM versions.
With robust monitoring tools for system performance and operations, and over 20 years of Siebel experience, we deliver 24/7 support and ensure stable operation of mission-critical applications — including contact centers, order and configuration modules, and service provisioning systems — for large-scale customers.
Autonomous CRM & Generative AI
By combining Generative AI (genAI) and advanced AI technologies with our expert consulting services, we automate your customer-facing CRM processes — especially those involving repetitive, manual tasks.
We replace the need for human intervention in these areas with intelligent genAI agents, enhancing the quality of customer care while significantly reducing operational costs.
This allows your employees to focus on high-value processes where their expertise truly matters — empowering them to drive continuous improvement and innovation.
Contact Center Integration with CRM
CTI (Computer Telephony Integration) has become an essential component of modern customer systems — enabling companies to deliver seamless, personalized communication at every customer touchpoint.
By integrating your contact center with CRM, you strengthen customer relationships, enhance your company’s reputation, and create a lasting impression with every interaction.
We provide all the IT solutions you need to build exceptional customer experiences and long-term loyalty.
Microsoft Dynamics 365 CRM for Small and Medium Businesses
For small and medium-sized enterprises, we offer the cloud-based Microsoft Dynamics 365 CRM — a powerful platform with modules for sales, marketing, customer service, project management, finance, and advanced analytics.
It delivers full mobility and seamless integration with familiar Microsoft tools like Outlook, Excel, Word, and Reporting Services.
Plus, it’s equipped with AI-driven features and direct cloud integration, giving your business a competitive edge in customer relationship management.