CTI Integration Genesys WDE with Siebel CRM and customer CX solution

For the client from Telecommunications sector, we have implemented Genesys WDE CTI integration with Oracle Siebel CRM for voice and outbound campaign channel. Client previously used a different technology to interconnect these platforms. Switch to WDE Application (part of Genesys CX platform) and its integration with CRM introduces the first step in transformation all communication channels into unified agent communication solution