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Upgrade Gplus Adapter for Siebel Open UI

For our client, swiss Insurance Company, we have upgraded their CTI based on Genesys Gplus Adapter within Oracle Siebel CRM for communication channels: voice, email, fax, sms. The client had to upgrade existing Oracle CRM Solution based on ActiveX and replace UI using OpenUI technology. The goal was to upgrade the existing CRM platform with CTI and maintain all the existing functionality.

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