customize_referencie

We provide CRM, Contact Center and Customer Interaction solutions tailored to your needs, what brings you closer to your customer. Good and effectively managed relations to your customers and business partners are the keystone of your success.

Workforce and monitoring of the people

 

  In the chalenging enviroment of the global markets is very important effective and economical allocate human sources with the quality assurance in the mind. Answer for this demand is monitoring and workforce of the people, Telecommunication operators, energy providers, spedition  and marketing companies , which send their workers to customers either for installation, support, service or meeting can online in the realtime effective allocate worker closest to the customer or the one with best skills and ready state. So will be saved expenses for transportation, accelerate the time needed for service and so overall will be the service imporved. Monitoring and workforce of the people has a reason in imporving the services for the peoplme through monitoring and workforcing police, security, health care people.

Features of the solution :

  • Monitoring position and state of the person using the mobile phone with GPS receiver, internet connection and windows mobile operating system(MDA)
  • Messaging – sending and receiveing messages between dispatcher and MDA
  • Assigning orders and jobs for the workers directly to the MDA
  • Sending files to the server Monit7 (pictures, videos, voice records, documents)
  • Definovanie , monitorovanie a menenie stavov pracovníka cez MDA (busy, ready, booked ....)

Architecture of the solution

Monit7 architecture workforce

 

 Element  Descrption
 Mobile unit
Person that should be monitored. Mobile unit is equipped with mobile device with GPS receiver and access to the internet, mostly GPRS or UMTS. Mobile device must be running client application of Monit7.
 User -  Dispatcher Using internet browser user has an access to the server part of the application, where he/she can watch mobile units. Besides monitoring user can manage the whole system, it means add users, mobile devices, activities, states etc.
 GPS Radio navigation system that allows exactly detemine object location
 Monit7 Server Application server where the solution Monit7 is running. Mobile device periodically sends its positions to the server what is the basis for monitoring the device by the dispatcher.

 

Mobile client is accesible for WIndows Mobile 5 and higher and offers : 

  •  user friendly and transparent interactive interface
  • possible integration wit the navigation software Sygic Drive
  • possible integration with the VoIP software

 

      • Switching between the states in the Monit7
    • sshot004_small

      • Menu screen of the mobile Monit7 client

      sshot007_small

      • Messaging – sending messages between mobile the client and Monit7 server

       sshot018_small

      sshot016_small 

      • Work orders – entering jobs and orders to the mobile clients

      sshot010_small

      sshot011_small

      Mobile phone requirements :

      • Windows Mobile 5 and higher
      • GPS receiver
      • GSM/GPRS
      • internet connection 
      • display resolution at least 320x240, recommended 640x480 

 

 

Solution benefits:

  • Savings of approximately 30 %  of car operational costs
  • Online overview about position and states of the mobile assets
  • Saving of operational time for the mobile assets allocation
  • Historical reports about mobile assets tracks
  • Efective allocation of the mobile assets
  • Transparent and easy to use WEB interface
  • Fast and easy integration to the other IT systems

Solution description:

  monit7docicon