Contact Centers

Customer service agents are the face of the company. Only operators equipped with good multimedia communication system can provide outstanding customer service. More than 70% of customers say that customer service agents have decisive influence on their opinion of the company and more than 80% loose the interest in company products or service after negative experience with communication. Does not matter the reason customers contact company, they never wait more than 30 seconds for their call to be processed and vast majority of them will consider later contact. Do you know how long your customers are waiting on line, how many calls have you lost and can you reckon the loss of those lost contacts? Is you communication system limited to telephony communication channel only or can it effectively control email, fax as well as an arbitrary type of communication? Contact center gives you answers to all similar questions and offers you the solution.

We can propose and scale the system according to your needs. Starting with simple automatic call distribution system (ACD), then involve computer telephony integration for better data-telephony synchronization and finally deliver complex solution that fully integrates all communication channels with CRM solution (see Customer interaction solutions)