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We provide CRM, Contact Center and Customer Interaction solutions tailored to your needs, what brings you closer to your customer. Good and effectively managed relations to your customers and business partners are the keystone of your success.

Siebel

CCW CUSTOMIZE offers consulting services and our experience for the design and implementation of the CRM Solution  Siebel from  ORACLE, which we know from the version Siebel 6.3 up to the version Siebel 8.0.

From architecture point of view and with its verticals is predestinated for large companies such a telecommunication operators, banks, insurances, contact center, energy and transportation companies. Its horizontals covers processes for marketing, sales and customer care. 

Siebel Screen

In analytical and design phace of the  Siebel CRM Project we can deliver you :

  • process know how from CRM projects from telecommuncation operators, insurance companies and call centers
  • precise definition of the scope , goals and benefits for your Siebel CRM Project
  • analysis and designt of the integration between Siebel CRM and your IT systems (EAI – Enterprice Application Integration)

In the realisation phase of the Siebel CRM solution we offer our know how and expertise for :

  • configuration and customization of the Siebel CRM
  • design and implementation of the Workflows
  • design and develeopment of the Business Services
  • EAI integration over JMS, http, MSMQ, MQSeries
  • WEB service implementation for the integration
  • CTI integration
  • development of the data migration over  Enterprice Integration Manager (EIM)
  • configuration of the  Assignment Manager
  • data Validation Managera (DVM)
  • runtime events configuration
  • performance tuning

http://www.oracle.com/siebel/

 

CRM benefits:

  • improvement for the customer relations
  • identification of the profitable customers
  • fast return of investments (ROI)
  • optimalization and standardization of the business processes
  • feedback for the sale of the pruducts
  • easier transparency and monitoring of the business processes
  • monitoring of the purchases and improvement of the future business opportunities
  • providing you salesmen with the best information
  • planning and execution of the marketing campaigns
    • Siebel
    • Microsoft Dynamics CRM