customize_referencie

We provide CRM, Contact Center and Customer Interaction solutions tailored to your needs, what brings you closer to your customer. Good and effectively managed relations to your customers and business partners are the keystone of your success.

C4 Business Communication Management

Paradigm Shift in Corporate Communications: easy – process-integrated – resource efficient

logo_c4_bcm

C4 - advanced communication is a software-based solution designed for straightforward creation and management of corporate communication scenarios – scaling from individual correspondence letters, via proposals, contracts, and reports up to highly personalized direct mail campaigns – as individual as needed and as automated as possible.

architektur

CCW Customize is  a partner of eC4u expert consulting ag for the C4 Business Communication Management product. We are trained to design, install, configure and integrate  the C4 Solution according to your requirements and needs.

C4 is the tool for generating :

  • individual documents
  • serial documents
  • automatical documents
  • mass documents

The generated documents can be sent via following chanels :

  • Printer
  • Email
  • SMS
  • Fax

The documents can be saved as :

  • doc, docx
  • xml
  • pdf
  • TIFF, Postskripts,... 

The Architecture overview 

C4 is based on the modern, service focused user architecture. The product was developed with focus on consequent usage of the standard technologies.


architekturueberblick


The basic functionality of the server offers following services :

  • Administation of the content (textblocks, rules, etc..)
  • Modeling semantic Models of the business objects
  • Reporting and monitoring

  The other components offer additional services :

  • The integration server crates semantic Model for business objects to the partner systems. Standard or custom connectors organise the queries and updates  of the Data in the Partnersystems.
  • The document server produce automatic and dynamic documents in individual or mass mode.
  • The Output Server controls the central processing and forwarding of the documents as letter, email, fax. He can create various formats as PDF, Postskript, TIFF.

 The user can use the C4 Business Suite

  • C4 Designer for creation and administration of the contents

designer

  • C4 Correspondence for personal documents creation

correspondence

 http://www.c4-solution.com/ 

Related documents:
c4_factsheet.pdf (Size: 338459 B)
customer_t-com.pdf (Size: 219799 B)
Related links:
eC4u expert consulting ag

PRODUCT HIGHLIGHTS

  • complete integration in business
  • intelligent creation of all internal and external corporate documents
  • ready for multi-client mailings
  • Multi-Channel Support: Letter, Fax, Email
  • central template management within the Business Unit
  • Standard Software

BENEFITS

  • high user acceptance due to fast, intuitive creation and administration
  • cost optimization
  • decrease of processing and execution time
  • framesguaranteed highest standards of quality compliance with internal guidelines and regulatory rules
  • minimized response time for business transactions
  • support of various communication process scenarios